Refunds\/Exchanges<\/strong> 1. General Information<\/strong> 2. Delivery Location<\/strong> 3. Delivery Time<\/strong> 4. Delivery Instructions<\/strong><\/p>\n 5. Shipping Costs<\/strong> 6. Damaged or Lost Items in Transport<\/strong>
\nWe do not accept returns or exchanges unless the item you purchased is defective\/broken. If you receive a defective item, please contact us at\u00a0info@inhalewellness.net<\/a>\u00a0with details of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.<\/p>\nDelivery Policy<\/h4>\n
\nAll orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent, we will source the product and ship it as soon as it becomes available. Please remember to forward your \u201creceipt\u201d with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.<\/p>\n
\nItems offered on our website are only available for delivery to addresses in Canada and to adults over the age of 19. Any shipments outside of Canada are not available at this time. We ship all packages through Canada Post\u2019s Xpresspost prepaid delivery service. All orders are vacuum sealed and discreetly packaged.<\/p>\n
\nAverage delivery times to most Canadian locations are between 1-3 business days, for remote locations 3-5 days depending. After the product has been shipped the tracking number will be emailed to the customer. The tracking number can be entered on Canada Post\u2019s Xpresspost website and will give information on where the package is and when the estimated delivery time will be. \u00a0Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to Canada Post\u2019s shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.<\/p>\n\n
\nThe shipping cost for orders under $200 is a flat rate of $15 for regional provinces (BC, AB, SK, MB) and $20 flat rate for all other provinces\/territories. \u00a0You will be advised of these charges on the checkout page. Once your order is over $99 you will be allowed to select the free shipping option.<\/p>\n
\nIf there is any damage to the packaging on delivery, contact us immediately at\u00a0info@inhalewellness.net<\/a>\u00a0If the contents of your package were damaged, we will ship you a new product free of charge, or reimburse you the cost of the product. Photographic evidence will be required to confirm the damages to the product.<\/p>\n